This Privacy Policy explains how the Kiki’s Laundry website collects, uses and protects certain information when visitors use the website.

The website is intended to present self-service laundry washing and drying services in Sarajevo. The website does not offer user account creation, online booking, online payment or data submission through a contact form.

By using this website, you confirm that you have read and understood this Privacy Policy.

Data Controller

The controller responsible for data related to the use of this website is Kiki’s Laundry.

For questions regarding privacy and data processing, you may contact us using the following details:

Email: info@kikislaundry.com
Phone: +387 62 837 257

Information We Collect

Kiki’s Laundry does not ask website visitors to directly provide their name, surname, address, phone number, payment details or other personal information.

When you use the website, certain technical information may be collected automatically through servers, cookies and analytics services.

This information may include:

• your IP address or its shortened or anonymised form;

• device type, operating system and web browser;

• approximate geographic location;

• device or browser language;

• date and time of the visit;

• pages visited and duration of the visit;

• the source through which you reached the website;

• technical information required for website security and proper operation.

This information is generally used in aggregated and statistical form and is not intended to directly identify an individual visitor.

Purposes of Data Processing

Automatically collected information may be used for the following purposes:

• ensuring the proper and secure operation of the website;

• understanding how visitors use the website;

• measuring website traffic and the performance of individual pages;

• detecting and resolving technical issues;

• improving website content, structure and user experience;

• protecting the website against misuse and unauthorised access;

• complying with legal obligations.

Processing is based on our legitimate interest in maintaining a secure, functional and high-quality website, or on the visitor’s consent where consent is required for the use of analytics cookies.

Google Analytics

The website may use Google Analytics to collect statistical information about website traffic and how visitors use the website.

Google Analytics may use cookies and similar technologies to process information such as:

• pages visited;

• duration of the visit;

• approximate location;

• device type and web browser;

• source of website traffic;

• interaction with website content.

This information is used to prepare aggregated reports and improve the website.

Analytics cookies should not be activated before the visitor provides consent where such consent is required under applicable regulations.

Visitors may withdraw or change their consent through the cookie settings available on the website.

Google Search Console

The website uses Google Search Console to monitor the website’s technical condition and visibility in Google search results.

Google Search Console provides the website owner with aggregated information such as:

• search terms used to find the website;

• number of impressions in search results;

• number of clicks;

• average search ranking position;

• technical issues related to indexing and website display.

Kiki’s Laundry does not receive information through Google Search Console that directly identifies individual users.

Google Fonts

The website uses Google Fonts to display fonts and maintain a consistent visual appearance.

Depending on the technical implementation, the visitor’s browser may connect to Google servers when fonts are loaded. In that case, Google may receive certain technical information, including the user’s IP address and browser information.

Where possible, fonts may be hosted locally on the website server to reduce the transfer of data to third parties.

Server Logs

The hosting server may automatically record technical information relating to access to the website.

Server logs may include:

• IP address;

• date and time of access;

• requested page or file;

• server response status;

• browser and device type;

• information about technical errors.

This information is used to maintain system stability and security, detect errors, prevent misuse and protect the website.

Server logs are retained only for as long as necessary for these purposes or as required by legal and security obligations.

External Links and Communication Services

The website may contain links to Google Maps, WhatsApp, Viber, telephone calls, email, social media platforms or other external services.

By clicking such a link, you may leave the Kiki’s Laundry website or open a third-party application or service.

Further processing of your data is governed by the privacy rules of the relevant service. Kiki’s Laundry does not control how external services collect or use data.

We recommend reviewing the privacy policies of external services before using them.

Sharing of Information

Kiki’s Laundry does not sell visitors’ personal data.

Technical information may be accessible to service providers that support the operation of the website, including:

• the web hosting provider;

• the website maintenance provider;

• Google, in connection with Google Analytics, Google Search Console and Google Fonts;

• security and infrastructure service providers, where used.

These providers may process information only to the extent necessary to provide their services and in accordance with their contractual and legal obligations.

Information may also be disclosed to competent authorities where required by law or where necessary to protect the rights, safety and property of Kiki’s Laundry or other persons.

International Data Transfers

Certain service providers, including Google, may process information on servers located outside Bosnia and Herzegovina.

In such cases, the relevant service provider is responsible for implementing appropriate safeguards in accordance with applicable regulations and its privacy policies.

Data Retention

Information is retained only for as long as necessary to fulfil the purpose for which it was collected.

Retention periods may depend on:

• analytics service settings;

• the duration of individual cookies;

• hosting provider policies;

• security requirements;

• legal obligations.

When information is no longer required, it is deleted, anonymised or retained only where there is a legal obligation to do so.

Data Security

We apply reasonable technical and organisational measures to protect the website and information against:

• unauthorised access;

• loss;

• alteration;

• misuse;

• disclosure;

• destruction.

The website uses an SSL/TLS certificate to encrypt communication between the visitor’s device and the server.

However, no method of transmitting or storing information over the internet can be completely secure. Therefore, absolute protection against all risks cannot be guaranteed.

Your Rights

Under applicable personal data protection regulations, you may have the right to:

• obtain information about whether your personal data is being processed;

• request access to your personal data;

• request correction of inaccurate or incomplete data;

• request deletion of data where there is no longer a legal basis for retaining it;

• request restriction of processing;

• object to processing;

• withdraw previously provided consent;

• lodge a complaint with the Personal Data Protection Agency of Bosnia and Herzegovina.

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

To exercise your rights, you may contact us at info@kikislaundry.com.

To protect your data, we may request additional information required to verify the identity of the person submitting the request.

Changes to This Privacy Policy

Kiki’s Laundry may update this Privacy Policy from time to time to reflect changes to the website, services used or applicable regulations.

The updated version will be published on this page together with the date of the most recent revision.

Last updated: 8 July 2026

Cookie Policy

What Are Cookies?

Cookies are small text files that a website may store on a visitor’s computer, phone or other device.

They are used to ensure that the website functions properly, remember certain settings and collect statistical information about website usage.

In addition to cookies, similar technologies may be used, such as browser local storage or device identifiers.

What Types of Cookies Do We Use?

Necessary Cookies

Necessary cookies support basic website functions, security and proper operation.

Without these cookies, certain parts of the website may not function correctly.

Consent is generally not required for necessary cookies because they are required to provide the requested service and ensure the operation of the website.

Analytics Cookies

Analytics cookies help us understand:

• how many visitors use the website;

• which pages are visited most often;

• how long visitors remain on the website;

• which sources visitors come from;

• which devices and browsers they use;

• whether technical issues occur.

Google Analytics may be used for this purpose.

Analytics cookies should only be activated after the user provides consent where consent is required under applicable regulations.

Third-Party Cookies and Content

Certain external content or links, including Google Maps, WhatsApp, Viber or other services, may result in a third party setting its own cookies or processing the user’s technical information.

Kiki’s Laundry does not control cookies set by third parties. Their use is governed by the privacy and cookie policies of the relevant service providers.

Managing Cookies

When you first visit the website, you may be shown a cookie consent window.

Through this window, you may be able to:

• accept all cookies;

• reject cookies that are not necessary;

• select individual cookie categories;

• later change or withdraw your consent.

You may also delete or block cookies through your web browser settings.

Blocking necessary cookies may affect the proper operation of certain parts of the website.

Cookie Duration

Cookies may be:

• session cookies, which are deleted when the browser is closed;

• persistent cookies, which remain on the device for a specific period or until the user deletes them.

The exact duration depends on the type of cookie and the settings of the service that places it.

Contact

For questions regarding this Privacy Policy or the use of cookies, you may contact us using the following details:

Kiki’s Laundry
Email: info@kikislaundry.com
Phone: +387 62 837 257